Terms of service
Policy Owner: Dope Skipper Hub Management
Approved By: Executive Team
1. Our Commitment
At Dope Skipper Hub, we are dedicated to providing not only high-quality products
but also an exceptional shopping experience that reflects our commitment to
integrity, transparency, and customer satisfaction. This policy ensures:
Customer Rights & Legal Protection:
Your rights as a valued customer are protected under the Consumer Protection Act
(CPA), including fair pricing, accurate product information, safe delivery, and hassle-
free returns.
Privacy & Data Security:
Your personal information is handled in strict compliance with POPIA, ensuring
responsible collection, secure storage, and ethical processing.
Transparent Processes:
Our returns, refunds, exchanges, and complaints procedures are designed to be
clear, efficient, and fair.
Commitment to Excellence:
We continuously monitor and improve our products, services, and customer support
to exceed expectations.
Sustainable & Ethical Practices:
Our operations are guided by ethical sourcing, environmental responsibility, and
honest communication with all stakeholders.
2. Scope
This policy applies to all interactions and processes involving Dope Skipper Hub and
includes:
Employees & Contractors:
All staff involved in sales, customer service, marketing, logistics, or data handling.
Systems & Platforms:
Our e-commerce website, mobile apps, CRM, and any third-party tools used in order
processing, data management, or marketing.
Customer Interactions:
Communication via email, phone, social media, or in-person must comply with this
policy.
Products & Services:
Covers all goods offered for sale, product descriptions, pricing, promotions, and
after-sales services.
Legal & Regulatory Compliance:
Ensures adherence to CPA, POPIA, electronic communications laws, and e-
commerce regulations.
3. Consumer Protection (CPA)
3.1 Accurate Product Presentation
All product descriptions, images, specifications, pricing, promotions, and special
offers are carefully reviewed for accuracy.
Any limitations, conditions, or special terms are clearly communicated before
purchase.
Promotions and discounts are valid only for the stated period and are subject to
stock availability.
Warranty information, product safety instructions, and usage guidelines are provided
where applicable.
3.2 Customer Complaints
Complaints can be submitted via email, phone, or online form.
Acknowledgement occurs within 48 hours, with resolution aimed within 10 business
days.
All complaints and resolutions are securely documented to ensure accountability and
continuous service improvement.
If unresolved, customers will be informed of escalation options under the CPA.
4. Personal Data Protection (POPIA)
4.1 Data Collection
Personal information is collected solely for order processing, customer service, and
operational purposes.
Information collected includes name, contact details, billing/shipping information, and
order history.
4.2 Data Security
Customer data is encrypted and stored securely.
Access is strictly controlled to authorized personnel only.
Data is retained only as long as necessary for operational or legal requirements.
4.3 Data Sharing
Personal information is never shared with third parties without explicit consent,
except where legally required.
Any third-party service providers (e.g., payment processors, shipping partners) are
contractually obligated to protect data.
4.4 Customer Rights
Customers may request access, correction, or deletion of their personal information
at any time.
Requests are processed within 10 business days.
Customers may also opt out of marketing communications or cookies tracking at any
time.
5. Terms & Conditions
By placing an order with Dope Skipper Hub:
You confirm that you are 18 years or older, or have parental/guardian consent.
Orders are subject to product availability.
Prices and promotional offers may change, but paid orders will be honored.
We reserve the right to cancel orders in the event of suspected fraud, pricing errors,
or stock discrepancies.
Customers agree to comply with all applicable laws while using our online store.
6. Privacy Policy
Dope Skipper Hub respects your privacy and is committed to responsible data
handling:
Purpose of Data Use:
Personal information is used only for order fulfillment, service improvement, and
marketing (with consent).
Cookies & Tracking:
Cookies may be used to enhance your online experience; preferences can be
managed at any time.
Data Sharing & Disclosure:
Your information is never sold to third parties. Any required legal disclosures will be
communicated transparently.
7. Refunds and Returns Policy
7.1 Eligibility for Returns and Refunds:
Returns and refunds are only accepted under the following circumstances:
- The item received has a printing defect or production error
- The item received is not the size ordered due to our error
- The item has been damaged during delivery
In the case of delivery damage, customers must notify us within 48 hours of receipt
and provide clear photographic evidence of the damage.
7.2 Size Confirmation Responsibility:
Customers are responsible for ensuring that the correct size is selected when
placing an order.
We strongly recommend consulting our sizing guide prior to purchase.
Once a size has been confirmed and the order has entered production, returns or
refunds based on incorrect size selection will not be accepted.
7.3 Custom Printed Items:
All garments are custom printed based on customer specifications.
Once an item has been printed and completed:
- Returns are not permitted
- Refunds will not be issued
This applies to all custom orders, including cases of change of mind, incorrect size
selection by the customer, or dissatisfaction with design choices after approval.
7.4 Non-Refundable Situations:
Dope Skipper Hub does not offer returns or refunds in the following instances:
- Change of mind after order confirmation
- Incorrect size selected by the customer
- Requests made after production/printing has been completed
- Minor variations in color or placement that may occur during the printing process
7.5 Claims Process:
If you believe your order qualifies for a return or refund under the approved
conditions, please follow the steps below:
Contact us within 48 hours of receiving your order
Provide your order number
Submit clear photographic evidence of the issue
All claims must be submitted via:
Email: returns@dshglobal.co.za
Contact Number: +27 72 406 5831
Our team will review your request and respond within 2–3 business days.
7.6 Resolution:
If your claim is approved, Dope Skipper Hub will offer one of the following
resolutions:
- Replacement of the item at no additional cost
- Partial or full refund, depending on the nature of the issue
8. Customer Acknowledgment
By placing an order, you confirm:
I have read, understood, and agree to Dope Skipper Hub’s CPA Compliance,
Returns & Refunds Policy, POPIA Privacy Policy, and Terms & Conditions.